At Sadil Qatar, we are committed to offering high-quality abayas and women’s wear, carefully selected and thoughtfully designed with exceptional attention to detail. Our standards reflect the elegance and identity of our brand.

All products undergo thorough inspection prior to shipping to ensure they reach our customers in perfect condition. Due to the nature of our products and our commitment to hygiene and quality standards, the following return and exchange policy applies:

1. Final Sale Policy

تُعتبر جميع المشتريات التي تتم عبر موقع ”سدل قطر“ الإلكتروني بيعاً نهائياً.

لا نقبل إرجاع المنتجات أو استبدالها أو استرداد قيمتها بعد تأكيد الطلب ومعالجته وتسليمه.

By completing a purchase, the customer agrees to these terms and confirms that all product details have been reviewed carefully prior to placing the order.

2. No Return or Refund Conditions

Returns or refunds are not accepted under the following circumstances:

• Change of mind after purchase
• Incorrect size selected by the customer
• Color differences due to screen display settings
• Shipping delays caused by courier companies
• Loss of interest after receiving the product
• Orders placed by mistake

We ensure that all products are presented with clear images and accurate descriptions to support informed purchasing decisions.

3. Order Review Responsibility

The customer holds full responsibility for reviewing all order details before completing payment, including:

• Product type
• Size
• Color
• Quantity
• Delivery address
• Contact number

Orders cannot be modified or canceled once confirmed in the system.

4. Damaged or Incorrect Items

على الرغم من أن جميع المنتجات تخضع للفحص قبل الشحن، فإنه في حالة استلام العميل لمنتج تالف أو معيب أو غير صحيح، يجب عليه الاتصال بنا في غضون . 24 ساعة من تاريخ التسليم.

The following must be provided:

• Order number
• Clear photos of the product
• Clear photo of the packaging
• Description of the issue

Requests submitted after 24 hours may not be accepted.

If the issue is verified to be on our end, Sadil Qatar reserves the right to replace the item with the same product only, subject to availability. Refunds will not be issued.

5. Hygiene & Product Safety Policy

As abayas and women’s clothing are considered personal items, they are non-returnable after delivery to maintain hygiene and product safety standards for all customers.

This policy applies to all items, including:

• عبايات
• Dresses
• Custom-made products
• Limited-edition items
• Discounted items
• Accessories

6. Unauthorized Returns

Any product returned without prior approval from Sadil Qatar will not be accepted and will not qualify for exchange or refund.

Shipping costs in such cases will not be covered by Sadil Qatar.

7. Shipping Responsibility

Sadil Qatar is not responsible for delays caused by courier services, delivery procedures, or incorrect address details provided by the customer.

Once the order is handed over to the shipping company, delivery timelines are beyond our control.

8. Policy Acceptance

By using the Sadil Qatar website and completing a purchase, the customer acknowledges that they have read, understood, and agreed to this Return & Exchange Policy.

9. Contact Information

For inquiries regarding orders or this policy, please contact us via:

Email: contact@sadil.qa
Website: www.sadil.qa

Brand: Sadil Qatar